Mobile Mongrels Policy Agreement
The following policies were made so I can maintain my overhead and continue to accommodate all my clients’ needs.
Every New Client will be required to read and sign this form upon receiving grooming services, it will be kept on file for future reference.
GROOMING RELEASE FORM
Your animal is very important to us. Mobile Mongrels LLC would like to assure you that every effort will be made to make your animal's grooming experience as safe and pleasant as possible. Safety comes first for people as well as the animals during the grooming process.
Current Vaccinations
Any new puppy clients being serviced in our salon must be up to date on all puppy vaccinations. Adult/senior dogs must be current on Rabies. Please bring copies of vaccination records for our files or I can call your vet to confrim.You must provide me with current vet information.
Fleas/Ticks:
Your dog must be on a flea preventative in order to receive service. If your pet has fleas, I will automatically return your pet to you and will not groom them until they are on a flea preventive. If I happen to find fleas during the bathing process I will just finish process and there will be a $10 fee for an application of Cap Star which kills all active fleas on the pet. There will also be an additional fee of $30 to cover flea shampoo and the additional clean up time involved to ensure that no fleas are active in the salon. The treatment will kill active fleas, but this does not address or protect your pet from fleas outside of Mobile Mongrels such as your home or the pet’s area.
Safety:
Safety comes first for everyone in the grooming process- both human and pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or property damage caused by their pet. I will stop the grooming process if I feel that the pet’s behavior is compromising his safety or mine. Prorated charges will apply. Additionally the following must be adhered to:
· All pets must be up to date on vaccinations.
· Untrained pets that are constantlyurinating, or defecatingduring the groom process will be returned to the owner unfinished. A you will be charged for the services that were preformed..
· Pets must be healthy and able to support their own body weight
· Sedation of the pet will not be acceptable due to additional complications that may occur during the grooming process.
Senior Pets and Pets with Health Problems:
Grooming procedures can sometimes be stressful, especially to a senior pet or a pet with a health condition. Grooming can expose hidden medical conditions or aggravate existing ones. Because these pets have a greater chance of injury, they will be groomed for cleanliness and comfort, in styles that will not add to their stress. Mobile Mongrels will not be held responsible for any injury sustained during the grooming process of an elderly or health compromised pet.
Inclement Weather/Equipment Failure:
In the event of snow, ice or other severe weather event, Mobile Mongrels will contact you regarding your appointment and possible rescheduling. Occasionally I may also experience mechanical problems with my mobile unit and in those cases I will also contact you to re-schedule your appointment.
Cancellations or No Call/No Show
Because we book on an hourly basis cancellations can leave an empty block in the schedule that could have otherwise been used by another customer. We ask that any salon cancellations are made at least 48 business hours in advance or half of there standard groom pricefee will be invoiced to your account. A voice message or text message is fine. Failure to provide 24 hours’ notice of cancellation or failure to provide access to the pet (such as forgetting to leave a key available for the groomer to access the pet) at your scheduled time may result in a 50% of you grooming price fee which must be paid in full prior to your next appointment.
Payment
Payment is due at time services are completed unless other arrangements have been discussed. We accept cash, credit cards, and checks only acceptable for frequent clients who use mobile Mongrels on a consistentbases. NOTE: Prices are non-negotiable and discounts are not available for multiple dogs. Pets with disabilities may require extra charges. Checks returned due to insufficient funds will be charged a $35 service fee. If you know you will not be back when I drop off payment .You will need to provide a number for me to reach you to make payment over phone andfill out a card authorization form. Ifmailing payment please include the addition $35 fee and grooming service and mail to Elaina Doerschel /Mobile Mongrels LLC/ 22524 SE 286TH ST, Maple Valley, WA 98038).
Satisfaction
Your satisfaction is important to us. If you are unhappy for any reason and would like something adjusted, we will be happy to make any adjustments when we bring you your pet from his/her appointment. After the day of the appointment, any return visit would be treated as a new appointment.
Photographs
This release authorizes Mobile Mongrels LLCto take photos of your pet for our client records or for the company website/social media pages. All photos taken are the property of Mobile Mongrels LLC , but can be shared with you as well. We will be happy to remove any photos from our website/social media pages at your request if you are displeased with the photos for any reason. We strive to only show your pet looking their best.
Mobile Mongrels LLC
Caring for your pet is a responsibility that Mobile Mongrels LLC takes very seriously! We want your pet’s experience to be as pleasant and as enjoyable as possible. It is important to understand that some pets respond to grooming differently even with the best efforts, so we will make every effort to make their experience a positive one. If ill or injured, Mobile Mongrels LLChas permission to call or take pet to veterinarian of our choice if the pet's normal vet is unavailable. Vet expenses will be the responsibility of the owner, unless the injury is a direct result of negligence by Mobile Mongrels while the pet was in our care. Mobile Mongrels LLCwill not be held responsible for any sickness, injury or death caused by the pet to itself during it's grooming session from pre-existing health conditions, natural disasters, or any illness a pet acquires due to missing or expired vaccines. Mobile Mongrels LLC will not be held responsible for clipper burn, minor nicks or cuts, or irritation resulting from grooming of matted, neglected coats, or mild to severe skin allergies (including ears). In the event that your pet displays any aggressive behaviors, the groomer reserves the right to use a muzzle or an Elizabethan collar to protect themselves from injury. Mobile Mongrels LLC will be notified of any claims by owner regarding compensation for veterinary care given as a result of alleged negligence on our part within 48 hours of the grooming appointment. In the event we dispute the claim, Mobile Mongrels will personally consult the veterinarian prior to any settlement. Mobile Mongrels LLC reserves the right to charge additional fees for services we consider over and above the norm, including but not limited to: severe aggression, bad coat condition, excessive parasite infestations, owner neglect.
By signing this release, you are agreeing that you have reviewed this Service Contract for accuracy, and that you understand the contents of this contract. You affirm that you are the rightful legal owner of the pet(s) for which services are being rendered. You authorize this signed contract to be valid approval for future grooming services, permitting Mobile Mongrels LLCto accept telephone and/or email reservations for service without additional signed contracts or written authorization. You understand that pricing is subject to change.
I have read, signed, and agreed to the above.
Signature_____________________________________ Name Printed/Date____________________________
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Shave / MATTED DOG RELEASE FORM
Matted coats can cause a variety of skin and health problems. Matted fur does not allow for air circulation to the skin causing hot spots, bacterial and fungal infections. Fleas, tickets, maggots, and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin.
Due to the matting, your dog's hair may need to be shaved extremely short to the skin and may show signs of skin irritation and sores due to the matting, wet undercoat, and dirty undercoat. In order to take care of a dog that has not been groomed often enough, and is matted, the required grooming session may be long, stressful, or painful.
(Please note, more than 1 grooming session may be required.) or if you
if you chooseto brush the matted coat out and reschedule the grooming servicewhen the coat is mat free. A $30 service that day must be paid at this time because fuel was expended to come to your home.
It is the goal of Mobile Mongrelsto make your pet's grooming experience as stress free as possible.
Due to the condition of your dog's coat, we have determined that the only humane way to do this is to shave the dog's coat down. This is a short clip, removing all the matting. Where feasible, we work to de-mat/brush out the dog's coat, but only when it would not cause excessive pain and suffering to attempt to do so.
There is a strong chance that your pet's skin will become irritated during the clipping process. We will use a medicating shampoo or oilsto help sooth any irritation that may occur. The matted hair rests tightly against the skin and the only way to remove it is to use a short blade clip between the skin and mats. Your dog may possible get nicked and cut because the groomer has to work so closely to the skin to remove the matted coat. Our groomers are very careful but the possibility of injury exists. Understanding these risks, our salon is authorized to proceed with the de-matting process.
Please be sure to schedule a follow up appt. to speak with our groomer for the best methods of maintaining your dog's coat. NOTE: Putting your pet on a scheduled 2, 4, or 6 week maintenance program will limit the need for extra costs such as removing excessive hair growth or the additional work listed above.
I hereby release the Mobile Mongrels LLC and Grooming Staff from any liability associated with the above-mentioned process and any and all medical problems that may be uncovered and/or occur during the stripping and de-matting process.
Should my pet need veterinarian care after or during this process, I agree to pay any and all veterinarian fees.
Owner's Name: ______________________________________ Date: ____________________
Owner's Signature: ____________________________________________________________
Vet's name and number: ________________________________________________________
Dog's name ___________________________ Breed: _________________________________